Want to make up to $9.81 but no less than $9 per hour to start?

Did you know you can do that at SYKES right behind the south Walmart in Bismarck? Do you have a good attitude, willing to learn, and believe that good customer service is NOT an option? We have the job for you. In addition to the incentive that can take you up to $9.81, we also offer night and weekend pay differentials. Oh, did I tell you that after 6 months you get a 50 cent per hour raise? If all of this sounds good, please go to www.sykes.com/bismarck, click on Bismarck and fill out an application for "Customer Service Agent I". See below for actual job desciption:

Provides customers and end users with customer, product and/or technical support by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Adherence to SYKES policies on ethics and integrity

 Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes’ clients.
 Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution.
 Maintains proficiency in programs, products and/or platforms assigned.
 Maintains pertinent paperwork and records through data entry.
 Communicates with co-workers to research problem and find solution.
 May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
 Communicates with team manager, team members and other teams regarding problems, solutions and trends.
 Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply on line: www.sykes.com/bismarck